General Statement of Duties: The Multi-Site Service Manager is a result-driven leader responsible for maintaining properties’ physical condition and marketability. Effectively develops and leads strong maintenance teams to accomplish short and long-term objectives for assigned properties and achieve established performance benchmarks. Each Senior Service Manager oversees more than one property. This is a hands-on position as well as a developmental position.

Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Columbia Residential. 

Supervision Received: Reports to Community Manager.

Compensation: This is an hourly position.

Essential Functions of the Position:

Responsible for meeting or exceeding established performance benchmarks for contributing to the financial performance and managing the portfolio’s operations following company and regulatory guidelines:

• Supervisor turnkey, ensure that apartment homes are rent-ready within five business days.
• Instruct staff in work policies, procedures, safety procedures, and the use of maintenance equipment.
• Ensure service requests are completed within company standards. Follow up on service requests to assure the highest quality customer satisfaction.
• Conduct and/or assist with quarterly housekeeping inspections.
• Ensure contractor’s repairs meet specifications and established standards.
• When necessary, plan and prepare service staff work and lunch schedules.
• Manage budget by controlling expenses.
• Attend and participate in resident meetings and events.
• Accurately complete reports as required.
• Manage warranties and coordinate with contractors to schedule repairs.
• Counsel staff to resolve performance and human resource issues.
• Inspect maintenance equipment weekly to ensure that it is working properly.
• Conduct annual performance evaluations.
• Conducted inventory of current stock and ordered parts/supplies to ensure that supplies and equipment were available in adequate amounts.
• Maintain asset inventory system for internal audit purposes.
• Ensure the maintenance team is in company-approved uniform.
• Perform other duties as assigned by management.
• Will schedule and be part of an on-call schedule.
• Maintain all required maintenance logs, find below:
• Environmental Protection Agency log (EPA) which documents refrigerant along with copies of invoices.
• Mold.
• Inspection.
• On Call.
• All others as required.

Skills/Specialized Knowledge:

• Ability to read, write, understand, and communicate effectively with a team.
• Ability to use a personal computer and working knowledge of Microsoft Word, Outlook, and Excel.
• Heating, Ventilating, and Air Conditioning (HVAC) knowledge is required.
• Knowledge of (property) site functionality.
• Strong organizational and time-management skills.
• Excellent customer service and interpersonal skills.
• Ability to negotiate a contract.
• Ability to set goals and consistently meet deadlines.
• Ability to use standard maintenance tools and equipment in a training capacity.
• Ability to perform intermediate mathematical and accounting calculations.
• Knowledge of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to successfully delegate.
• Ability to manage a team.
• Ability to conduct interviews.
• Ability to train.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an automobile.

Education and/or Experience:

• A high school diploma or equivalent is required.
• College degree preferred.
• Minimum of 2 years previous experience in property management maintenance, and other building maintenance.

Required licenses or Certifications:

• Current driver’s license and automobile insurance.
• EPA Certified Type II or Universal.
• Certified Pool Operator (CPO) certification.
• Other licenses and/or certifications as required by state law.

Other Requirements:

• Must comply with all safety regulations including, but not limited to the use of back braces, safety goggles, and gloves when appropriate.
• Must always be reachable via phone except during approved time off.
• Some travel may be required.
• Will be on an emergency call.

Physical Demands:

• Standing, walking, and/or sitting for extended periods.
• Frequent handling, use of hands, fingers, talking, and hearing.
• Moderate climbing, bending, stooping, kneeling, crouching, reaching, lifting, and feeling.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish color.
• Ability to distinguish the differences or similarities in odors, such as a gas leak.

Mental Functions:

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal supervision.

Work Environment:

Hazards:

• Exposure to burning fuel, explosive substances, or radioactive rays or waves.
• Potential exposure to environmental hazards, chemicals, electrical shock, heights, moving mechanical parts or machines, fire, and radiation.

Our Mission:

Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment

Core Values:

EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER